Frequently Asked Questions
Shipping & Delivery
Do you offer international shipping? At this time, our shipping services are available exclusively within The United States.
For more detailed shipping information, please refer to our shipping policy or get in touch with us directly.
How quickly do you process orders? Orders are typically processed and shipped within 1-3 business days (monday to friday) after purchase.
What's the expected delivery timeframe after my order ships? Standard delivery typically takes 9-10 business days (monday to friday) under normal conditions. Custom or personalized products may need extra time to reach you.
What are the shipping charges? All orders qualify for complimentary shipping regardless of order value.
Returns & Exchanges
What is your return policy?
If you’re not fully satisfied with your purchase, you can request a return within 30 days of delivery.
Read the full details in our Refund & Return Policy.
Are exchanges possible? Yes, we accommodate exchanges following these requirements:
- Products must have been bought through our official website
- Items must remain unused and in pristine condition
- All original packaging, labels, and accessories must be intact
- Exchange or return requests need to be initiated within 30 days after receiving your order
For exchange requests, please use our "Contact Us" page. Our team will assist you promptly.
Payment & Security
What payment options are available? We support multiple payment methods to suit your preferences:
- Major Credit and Debit Cards (Visa, Mastercard, American Express)
- Shop Pay
- Google Pay
- UnionPay
- Discover
- Klarna
How secure are transactions on your site? Your financial information is fully protected through industry-leading payment processing systems that maintain the highest security standards.
How do you protect my personal information? We take data privacy seriously and implement robust security measures to safeguard all customer information.
Account & Ordering
Do I need to register to shop? Registration is optional—you're welcome to complete your purchase using our guest checkout feature.
Experiencing problems with your order? Our customer support team is ready to help. Contact us at contact@wowcub.com and we'll resolve any issues.
Have More Questions?
Get in touch with us:
DBA: Wowcub
Contact Form: See Here
Address: 1523 James Ave, North Charleston South Carolina 29404, United States
Email: contact@wowcub.com
Phone: 1-843-412-0182
Live Chat & Phone Support Hours:
Monday to Friday - 9 AM to 6 PM EST
We typically reply within 24 hours on business days.